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The CIS-HAM Certification is a valuable credential for IT professionals who work with ServiceNow's hardware asset management module. It demonstrates the candidate's expertise in managing hardware assets using the ServiceNow platform and validates their skills in implementing best practices for asset management. Certified Implementation Specialist - Hardware Asset Management certification program is recognized globally and is a testament to the candidate's commitment to professional development and continuous learning.

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ServiceNow is a leading platform for digital workflows that helps organizations streamline their operations and improve business efficiency. With its wide range of modules and tools, ServiceNow provides a comprehensive solution for managing various aspects of IT service management, including asset management. The Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam is a certification program that validates an individual's expertise in managing hardware assets using the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q136-Q141):

NEW QUESTION # 136
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

Answer: B,C,E

Explanation:
According to the Hardware Asset Management documentation, the Model Management tab of the Hardware Asset dashboard shows the status of the model normalization process, which compares the model data in the ServiceNow platform with the data from the Content Service.
The Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The status of Match Not Found means that the model data in the ServiceNow platform does not match any of the data from the Content Service, indicating a discrepancy or a gap in the model normalization process.
The potential causes of this status are as follows1:
You have opted out of the Content Service, which means you are not receiving any model data from the cloud-based service.
The content is not available from the Content Service, which means the model data you have in the ServiceNow platform is not supported by the cloud-based service.
The content has not been downloaded from the Content Service, which means the model data from the cloud-based service has not been synchronized with the ServiceNow platform.
Therefore, the correct answers are options A, B, and E, as they are the possible causes of the Match Not Found status. References:
Hardware Asset Management documentation
What is Hardware Asset Management?


NEW QUESTION # 137
What prevents two asset managers from transferring the same asset at the same time?

Answer: C

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to enforce data consistency and integrity, such as preventing duplicate transfers of the same asset. The other options are not valid terms in ServiceNow Hardware Asset Management.


NEW QUESTION # 138
What is the process of restructuring data to maintain consistency?

Answer: A

Explanation:
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management


NEW QUESTION # 139
What is the global standard for product recognition used during hardware model normalization?

Answer: C

Explanation:
ServiceNow Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Normalization aligns assets under a common display name based on the product's unique model number. ServiceNow uses the United Nations Standard Products and Services Code (UNSPSC) as the global standard for product recognition during hardware model normalization. UNSPSC is a hierarchical classification of products and services that provides a common language for exchange of information across markets and countries. Reference: Automation Simplifies Hardware Asset Management, Work with hardware normalization, Hardware Model Normalization


NEW QUESTION # 140
What plugin helps alleviate inconsistencies in company names?

Answer: D

Explanation:
The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. Reference:
1: Normalization Data Services - Product Documentation: San Diego - ServiceNow
2: Normalization Data Services - ServiceNow


NEW QUESTION # 141
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